Frequently asked questions
These answers help you prepare for your appointment.
How do I choose a service?
The Services & prices page brings together each service, the experience it is designed for, its durations and prices to help you choose.
How do I book?
Choose a service and duration, then select the date and an available time on the same page and enter the required details. Your appointment is confirmed as soon as the booking success page appears. No email confirmation or manual approval is needed.
Where is Baï Tuina?
108 Rue Chaponnay, inside Pampa, 2nd floor, 69003 Lyon. The Contact page opens directions in Google Maps.
Can I arrive without an appointment?
No. Guests are welcomed only with a confirmed appointment so that each person’s time and calm environment are protected.
Which languages are available?
In-person service is available in French or Chinese. We also have instant translation software to help us communicate with clients who speak other languages.
How do I reschedule or cancel?
Open the appointment in “My account”. Cancellation requires at least 7 hours’ notice; rescheduling requires at least 24 hours’ notice. Each appointment allows at most three changes in total, counting rescheduling and cancellation together. More than three cancellations within a rolling 12-month period, regardless of reason, suspend online booking access. Cancellation does not trigger a refund; the customer area has no refund or refund-request button.
What happens if I arrive late or miss my appointment?
Please arrive at your scheduled appointment time. If you are late, the session may need to be shortened so that later appointments are not delayed. Missed appointments are handled under the conditions shown when booking.
What type of services are provided?
All services have clearly displayed prices and no hidden fees. Baï Tuina provides professional non-medical Tuina and wellbeing services only, with no sexual, erotic or unlawful services. Anyone seeking such services must stop booking. Available durations are listed on the prices page and in the booking form.
How does the waiting list work?
When a waiting-list option is offered for a full slot, you can join it. Joining the waiting list does not confirm an appointment. After receiving an availability notice, you still need to book using its link, subject to the slot remaining available when you complete the booking.