At BAI’S TUINA, you can book directly from the service you are interested in. Here is the information you need to plan your visit and view, reschedule or cancel your appointment.
Booking, step by step
- Open a service category to see the descriptions, durations and prices, then use the booking button for your chosen option.
- Choose a date and an available time on the same page.
- Enter your name, phone number and email address. You can describe your needs in the message field.
- Check the service, time and amount, then complete your booking. Once the page confirms your appointment, it is booked: no additional email confirmation or approval from the studio is needed.
The confirmation email gives you a record of your appointment and helps you prepare for your visit; it is not a request to confirm your booking again. Your details are also available in My appointments.
Arriving for your appointment
Please arrive at your scheduled appointment time. If you are late, the session may need to be shortened so that subsequent appointments are not delayed.
Rescheduling and cancellation
Can I reschedule or cancel by myself?
In “My appointments”. Cancellation: at least 7 hours before the session. Rescheduling: at least 24 hours before the session.Cancelling does not trigger an automatic charge. Please contact the studio about any amount already paid. Additional rule: each appointment allows a combined maximum of 3 customer reschedules or cancellations, for example 2 reschedules and 1 cancellation. Once this limit is reached, please contact the studio for help. To help us manage appointments, more than 3 cancellations from the same account in a rolling 12-month period, regardless of the reason, temporarily suspend new bookings. Please contact the studio if you need help. Refunds are reviewed and processed by the studio; cancelling an appointment does not mean a refund has been completed.
When rescheduling, you can choose from the available times. Once the change is complete, your appointment details show the updated time or cancellation status. If the online self-service deadline has passed, you can explain your situation through Contact and message so we can help.
Languages at the studio
In-person services are provided in French or Chinese. We also have translation software available to help us communicate with guests who speak other languages.